Refund policy

Return & Refund Policy

Last updated: August 19, 2026

At Lovely, we want you to feel confident and happy with your purchase. If there is an issue with your order, please review our return and refund policy below.

Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unused and unopened
  • In the same condition in which you received it
  • In its original packaging
  • Accompanied by proof of purchase

For health, hygiene, and safety reasons, opened or used skincare, beauty, cosmetic, or personal-care products cannot be returned, unless the product arrived damaged, defective, or incorrect.

Please contact us before sending a product back. Returns sent without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible after delivery. Please include your order number and, when applicable, photos showing the issue.

We will review the issue and work with you to provide an appropriate replacement or refund.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used skincare, beauty, cosmetic, or personal-care products
  • Items returned more than 30 days after delivery
  • Gift cards
  • Final-sale or clearance items marked as non-returnable at the time of purchase

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error with your order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee cancellations or changes once an order has entered processing or has shipped.

Contact Us

If you have questions about a return, refund, damaged product, or your order, please contact Lovely through the contact information provided on our website.

We’re happy to help and want every Lovely customer to have a positive shopping experience.